Centacare NQ

Privacy Statement

Privacy Policy

Policy Statement

Centacare North Queensland respects the privacy of all individuals and is committed to safeguarding the personal information provided to us. Centacare NQ has an absolute commitment to the right to privacy of any individual who uses our services. Centacare NQ will clearly communicate our personal information collection and handling practices to clients and this is protected by the Privacy Act 1988 (Cth). The Privacy Amendment Act 2012 does not apply to employee records of Centacare NQ's current and former employees (Section 7b (3)).


Centacare NQ is committed to complying with our obligations under the Privacy Act (1988) ensuring the personal information gathered:

  • Will not be collected without the individual's consent;
  • Is only information that is necessary for Centacare NQ to provide a service;
  • Is accurate, complete and up to date;
  • Is stored securely;
  • Is appropriately destroyed consistent with legislative requirements and our retention periods;
  • Is accessible to relevant individuals by completing 'Request for Personal Information' (CEN-140-001 F) (APP12);
  • Can be corrected by the individual;
  • Will only be disclosed to another party with the client's written consent to do so or if Centacare NQ is required to do so by law.

It is the responsibility of every Centacare NQ employee, client, volunteer and Advisory Board Member to comply with this policy.

If you would like to access any Centacare NQ service on an anonymous basis, we will take all reasonable steps to comply with your request. However, we may not be able to provide you with a service if we are not provided with the personal information requested.

You have a right to make a complaint about Centacare NQ privacy practices or our handling of your personal information, please contact our Privacy Officer.

Policy Breach

Any breach of this policy may result in a formal warning, performance management or instant dismissal depending on the situation and the discretion of the Director.

Related Documents

CEN-140 P Privacy Procedures; CEN-140-001 F Request for Personal Information.


Privacy Act 1988 (Cth), 13 Australian Privacy Principles (APPs) in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth); Information Privacy Act 2009, Information Privacy Regulation 2009; Right to Information Act 2009, Right to Information Regulation 2009.


This was last amended and reviewed on 8 April 2016.

Endorsed by the Director.