Centacare NQ

Professional Development and Training

Professional Development and Training

Professional Development

Involves training or workshops, learning circles or facilitated discussions for groups and teams in a range of areas including:

  • Wellness and wellbeing - striving for work/life balance
  • Change - impact and opportunity

To provide general education regarding the impact of change and the opportunities it can bring, and to develop competency in identifying and managing their personal response to change and also assist colleagues to do so.

Program outcomes:

  • Participants will be able to identify their own personal response to changes occurring in the workplace and manage this in ways that reduces stress, builds relationships and support a positive workplace culture. 
  • Participants will be equipped to better understand other people’s unique way of dealing with change and have the skills to respond to and offer support in ways that enhance relationships and support a positive workplace culture.
  • Participants will be able to identify opportunities created when differing organisational cultures come together and that it can be the beginning of a new shared culture

Conflict Resolution Training

Conflict is a normal and inevitable aspect of any workplace. Centacare recognises that not all conflict is bad and can be important for the agency as it can inspire creativity and promote awareness.  It is preferable that most conflicts be resolved to the reasonable satisfaction of all involved and wherever possible not escalate and impact negatively in the workplace.

Centacare promotes the proactive management of conflict to be dealt with at an early stage.  The process of resolving conflict can lead to creative growth in the workplace.  Effective conflict resolution can make the difference between positive and negative outcomes.  

Resolving conflict successfully can solve many of the problems brought to the surface by conflict, as well as achieving benefits you may not expect such as increased understanding of the issue, increase group cohesion when conflict is resolved positively and improved self-knowledge of their own goals and what is important.

This training outlines strategies to:

  • Identify and manage conflicts early
  • By those most directly affected
  • At the lowest and most informal way possible
  • With third parties to the dispute becoming involved only after attempts to resolve the conflict have been made without success.

At the conclusion of the training staff should feel more equipped and confident to manage their conflicts more proactively. Additionally, line managers should feel better equipped to support and guide staff in different conflict resolution strategies.

Communication Styles (the importance of knowing) Training

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall a situation in which you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. You may have had this experience when you started a new job or joined a sporting team.

A major goal of this workshop is to help you understand the impact your communication style has on the impression others form of you. The workshop also provides you with information you will need to cope effectively in the workplace, which is characterised by great diversity and emphasis on teamwork.

Specific learning outcomes include:

  • Understand the concept of a communication style and its effect on interpersonal relations
  • Understand the major elements of the Communication Style Model
  • Identify your preferred communication style
  • Improve communication with others through style flexing

ASIST - Applied Suicide Intervention Skills Training 

ASIST is the world’s leading suicide intervention workshop.   It supports people to learn how to apply a suicide intervention model by helping caregivers recognise when someone may be at risk of suicide. It explores how to connect with a person at risk to understand and increase their immediate safety as well as linking them with further help. Over 80,000 people in Australia have attended ASIST; a program first developed in 1983 and has continued to evolve to reflect improvements in knowledge and practice. Over this 2 day, interactive session, participants learn to intervene and help prevent the immediate risk of suicide.  Internationally recognised, this course has been used by professionals in the areas of mental health, education, health care and military services.

To ensure best practice is a feature of your business, call Centacare on 1300 672 273 to find out how we tailor make a professional development package that meets your needs.