The Family and Relationship Services - Counselling Program provides counselling to individuals, couples, children and families that focus on family and relationship issues. 

Some of the issues that this program supports people with are:
  • Relationship or family enhancement
  • Family formation
  • Separation/divorce
  • Parenting issues
  • Conflict and anger
  • Communication
  • Intimacy
  • Loss and grief
  • Childhood issues impacting on their current relationships
  • Depression, anxiety, trauma and anger management.

This program, like all at Centacare, is committed to the provision of services that are respectful of the individual's intrinsic worth and dignity.

Fees

Counselling sessions for this program are partially subsidised through the Department of Families, Housing, Community Services & Indigenous Affairs.

Therefore, this program requests a fee for service based on a sliding scale of combined annual household income. 

This scale is:Annual household income under $45,000 = $30

$45,000 to $65,000 = $50

$65,000 to $80,000 = $60

$80,000 and above = $70

Clients who hold concession cards are not obliged to pay, however contributions toward the costs of service provision are encouraged (concession cards must be presented). 

While no-one is refused our service on the basis that they are unable to pay, client contributions enable us to continue to provide a valuable service to the community.

If payment of the scheduled fee is not possible, a reduced fee can be discussed with the counsellor at your first session and is reviewed in subsequent sessions.

Your Counsellor

Each counsellor has a tertiary qualification in the social sciences field with practical experience in family and relationship counselling.  Counsellors are ethically bound to refer clients to other appropriate services; i.e. for issues that are outside their field of expertise or where the issue does not fit in within the guidelines of this program.

Confidentiality

Counselling is confidential within the limits of legal and professional boundaries.  This can be further clarified with the counsellor in the first session. 

Townsville Outreach Service

The Family & Relationship Counselling Program provides an outreach service to Ingham, Ayr and Charters Towers.  Appointments in outreach areas are made either fortnightly or monthly, depending on availability and demand. This program also has a weekly outreach service to Cannonvale.  Appointments for the Cannonvale service can be made by calling the Bowen office on 07 47864158.

Appointment Times - Townsville

Appointments are made on a fortnightly basis and take 50-60 minutes.  After hours appointments are available on Tuesday and Wednesday evenings until 7.30pm.

Making an Appointment

Referrals are not needed to access this program.  Self referral is essential.  We do require the person attending the appointment to call to make the appointment.  For children under 16 years we require the parent or legal guardian to call. 

All you need to do is telephone Centacare on 4772 9000 and request a counselling appointment with the Family & Relationship Counselling Program.

Townsville Office hours are:

Monday and Thursday 8.30am - 5.00pm
Tuesday and Wednesday 8.30am - 7.30pm
Friday 8.30am - 4.30pm

We try to offer you your first appointment between 7-14 working days, however if we have a waitlist, you will be contacted as soon as an appointment becomes available

Centacare is an approved agency under the Family Law Act 1975.

Available Documents
Mount Isa, Abuse Brochure
Mount Isa, Family Relationships Services Program Brochure
Family and Relationship Counselling
Education and Life Skills Program (ELS)